Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
UEGNSG713A Mapping and Delivery Guide
Investigate billing exceptions-conditions
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | UEGNSG713A - Investigate billing exceptions-conditions |
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Description | 1) Scope:1.1) DescriptorThis unit covers the investigating billing exceptions and the implementing solutions in a utilities industry environment. This encompasses considering standard exceptions and conditions; solving relevant problems; investigating why billing exceptions occur; liaising with customers; and developing solutions to relevant problems. | ||
Employability Skills | 5) This unit contains Employability SkillsThe required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements. | ||
Learning Outcomes and Application | 2)This competency standard shall apply to any safe work site where Gas, Water or Electricity Industry operations occur, subject to all Workplace Health and Safety (WHS)/ Occupational Health and Safety (OHS) and duty of care requirements being met for the workplace.This unit is intended as an AQF 3 entry level competency for new entrants in the gas industry. It is suitable for pre-employment and employment-based programs under an approved contract of training. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Prerequisite Unit(s)4) Competencies4.1)Granting of competency in this unit shall be made only after competency in the following unit(s) has/have been confirmed:UEGNSG141A Apply Workplace Health and Safety regulations, codes and practices in the gas industryLiteracy and numeracy skills4.2) Participants are best equipped to achieve this unit if they have reading, writing and numeracy skills indicated by the following scales. Description of each scale is given in Volume 2, Part 3 'Literacy and Numeracy'Reading3Writing3Numeracy3 | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan the investigation of billing exceptions/conditions |
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Element: Carry out investigation of billing exceptions/conditions |
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Element: Complete the investigation of billing exceptions/conditions |
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